Users getting Network error while using Putty Service in CA PAM, SSH works

Products

• CA Privileged Access Manager (PAM)
• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

ENV: PAM 3.3.4

Problem: when PAM End user attempts to use the Putty Service they get the following error:

Network error: Connection refused

the regular SSH Applet works fine for the same server though.

Environment

Release : 3.3.x, 3.4.x

Component : PRIVILEGED ACCESS MANAGEMENT

Resolution

The reason why he was getting the error is because the TCP/UDP Putty Service was created with:

"C:\Program Files\PuTTY\PuTTY.exe" -ssh <User>@<Local IP> <First Port>

and the user attempted to update his local settings to:

<LOCAL PATH TO PUTTY.EXE> -ssh 127.0.0.10 9490

but since the TCP/UDP service was defined with Port 22:* - that port changed the next time the they used it. Advised that it needs to be updated to:

<LOCAL PATH TO PUTTY.EXE>-ssh <User>@<Local IP> <First Port>

Than everything worked fine.