Scanner unable to communicate with the Control Center

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Article ID: 206142

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Updated On:

Products

Messaging Gateway

Issue/Introduction

The SMG (Symantec Mail Gateway) Control Centre (CC) version 10.7.4-13 fails to communicate with a scanner after it has been upgraded from 10.7.3-5 to 10.7.4-13.  Connecting to the Scanner via putty shows that the system has been updated and the services running. 

 

After a few hours, communication between the CC and the Scanner resume as expected.  Is there a way to force the detection of the update by the control center?

 

 

Environment

Release : 10.7.x

Component : Symantec Mail Gateway (SMG) 

Resolution

Restarting the control center and then restarting the agent service on each SMG scanner, one at a time. should force them to resync.

On the command line run "service agent restart