Scanner unable to communicate with the Control Center


Article ID: 206142


Updated On:


Messaging Gateway


The SMG (Symantec Mail Gateway) Control Centre (CC) version 10.7.4-13 fails to communicate with a scanner after it has been upgraded from 10.7.3-5 to 10.7.4-13.  Connecting to the Scanner via putty shows that the system has been updated and the services running. 


After a few hours, communication between the CC and the Scanner resume as expected.  Is there a way to force the detection of the update by the control center?




Release : 10.7.x

Component : Symantec Mail Gateway (SMG) 


Restarting the control center and then restarting the agent service on each SMG scanner, one at a time. should force them to resync.

On the command line run "service agent restart