CA Deliver - View Users are Unable to Access Reports from Deliver, Using EXP Mode

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Article ID: 206138

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Updated On:

Products

CA Deliver CA View

Issue/Introduction

The below is from a problem dump:

15.44.58 STC04344  SARVETX1  SARVTAM2_XP1G0000_VT TASK ABENDED S0C4  CPU=     0.00 LOGON=2021/004 15:44:46
15.45.00 STC04344  SARVDRV1  SARVTAM2_XP1G0000_VT TERMINAL CONNECTED                                      
15.45.01 STC04344  SARATH93  ** VTAM ** TSOFT Logon Complete                                              
15.46.40 STC04344  SARATH94  ** VTAM ** TSOFT Logoff Complete                                             
15.46.40 STC04344  SARVSTA1  SARVTAM2_XP1G0000_VT Recovery-S0C4                                           
15.46.40 STC04344  EBCOCMD1  --> DUMP CONID='SARVTAM2_XP1G0000_VT' (Dump non task data, EBCVTSTA)         
15.46.40 STC04344  EBCODMP1  EBCOPDMP 12.2 02/13/14 16.12 STARTED-DUMP                                    
15.46.40 STC04344  EBCODMP9  EBCOPDMP 12.2 02/13/14 16.12 ENDED                                           
15.46.44 STC04344  CAPE022I SARXMS2P SARXMS2P ABENDED S0C4  IN PROGRAM UNKWN1   AT OFFSET +03F22E.        
15.46.44 STC04344  SEND 'CAPE022I SARXMS2P SARXMS2P ABENDED S0C4  IN PROGRAM UNKWN1   AT OFFSET +03F22E.  
                            USER=(SARVTAM)                                                                

15.46.44 STC04344  IEA995I SYMPTOM DUMP OUTPUT  288                                                       
   288             SYSTEM COMPLETION CODE=0C4  REASON CODE=00000011                                       
   288              TIME=15.46.40  SEQ=37636  CPU=0000  ASID=0170                                         
   288              PSW AT TIME OF ERROR  078D2000   9E03F22E  ILC 6  INTC 11                             
   288                ACTIVE MODULE           ADDRESS=00000000_1E03E000  OFFSET=0000122E                  
   288                NAME=RMOGAM                                                                         
   288                DATA AT PSW  1E03F228 - C0604111  2004D21F  10003008                                
   288                AR/GR 0: 7F552D30/00000000   1: 00000000/1F614FE4                                   
   288                      2: 00000000/1F60E000   3: 00000000/1E139C68                                   
   288                      4: 00000000/9E045F52   5: 00000000/1E0D8BF0                                   
   288                      6: 00000000/1E0D9DEC   7: 00000000/9E0D9DF0                                   
   288                      8: 00000000/1E0D8BF0   9: 00000000/1E0FDE38                                   
   288                      A: 00000000/0000F098   B: 00000000/1E0469F0                                   
   288                      C: 00000000/1E03F1F0   D: 00000000/1E0DDD58                                   
   288                      E: 00000000/9E04651E   F: 01000002/1E03F1F0                                   
   288              END OF SYMPTOM DUMP                                                                   
15.46.44 STC04344  SARVETX1  SARVTAM2_XP1G0000_VT TASK ABENDED S0C4  CPU=     0.00 LOGON=2021/004 15:45

What is causing the above abend?

Environment

Release : 12.2

Component : CA View

Resolution

The problem occurred because there was a Deliver Distribution ID of ALLPAGES that referenced over 525,000 reports, and each time the ALLPAGES ID was used in EXP mode, and a Report ID of * was used, the S0C4 error would occur.

Rather than apply the below fix, the customer thought it better that there should be a cleanup of their Deliver databases, so that there would not be the ability to reference that number of reports.

Once the cleanup of the Deliver databases occurred, the S0C4 problem no longer occurred.

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Nonetheless, Deliver 12.2 fix ST16080 was created to resolve the problem:

APAR #: ST16080
Product: DLVR Release: 12.2 Solution #: 39 Type: T
OS: OS Group: OMXCOM GBL SUP 1
Title: S0C4 ABEND IN VIEW WHEN DISTID REFERENCES LARGE REPORT LIST

************* VERSION 0 OPEN, UPDATED JAN 05 2021 13:46 *****************

PROBLEM DESCRIPTION:
S0C4 abend in RMOGAM module when View online user performs primary selection
in EXP mode and user's distid references 524,288 or more reports in the
Deliver database.

SYMPTOMS:
S0C4 abend after pressing enter key on View Primary Selection Menu in EXP
mode.

IMPACT:
User is unable to display list of reports in View in EXP mode.