Encryption Management Server stops regrouping user accounts against Active Directory
Article ID: 206109
Updated On:
Products
Encryption Management Server
Encryption Management Server Powered by PGP Technology
Issue/Introduction
When user accounts are added to Active Directory security groups, they are not added to associated groups in Encryption Management Server.
In the Encryption Management Server administration console under Reporting / Logs / Groups log you see multiple occurrences of this error:
USERQUEUE: Unhandled exception: std::bad_alloc
Environment
Symantec Encryption Management Server 3.4.2 and above.
Cause
The pgpgroupd regrouping service has stopped working.
Resolution
Restart the regrouping service from the administration console by going to System / General Settings and clicking on the Restart Services button.
Feedback
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