Encryption Management Server stops regrouping user accounts against Active Directory

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Article ID: 206109

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Updated On:

Products

Encryption Management Server Encryption Management Server Powered by PGP Technology

Issue/Introduction

When user accounts are added to Active Directory security groups, they are not added to associated groups in Encryption Management Server.

In the Encryption Management Server administration console under Reporting / Logs / Groups log you see multiple occurrences of this error:

USERQUEUE: Unhandled exception: std::bad_alloc

Cause

The pgpgroupd regrouping service has stopped working.

Environment

Symantec Encryption Management Server 3.4.2 and above.

Resolution

Restart the regrouping service from the administration console by going to System / General Settings and clicking on the Restart Services button.