Where to change sender email address for "Message unscannable" email notifications?

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Article ID: 206101

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Updated On:

Products

Messaging Gateway

Issue/Introduction

When users receive "WARNING: Threat Defense - Message unscannable" email notifications from Symantec Messaging Gateway, those notifications are sent from "[email protected]".
Where can I change this "[email protected]" sender email address?

Environment

Release : 10.7.x

Component : Symantec Messaging Gateway

Resolution

To change the sender email address for notifications, open SMG Control Center and navigate:

Content > Resources > Notifications > Select required email notification template > Modify 'Send from' under 'Sender/Recipient'

In this case it is 'Threat Defense - Message unscannable' notification template, but all of the notification templates have either [email protected] or [email protected] as 'send from' value by default, which should be changed.