Rally Sync CMN-0009: Attribute 'Agile System' has invalid Lookup Value - with multiple Integrations

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Article ID: 206095

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

The Rally Sync fails with error CMN-0009: Attribute 'Agile System' has invalid Lookup Value after creating a new Integration

STEPS TO REPRODUCE: 

·        1. Create 3 Agile Integrations in Clarity

·        2. Enable all 3 integrations

·        3. Run the Synchronize Agile Central job

Expected Results: Job Completes successfully

Actual Results: The job fails with error: CMN-0009: Attribute 'Agile System' has invalid Lookup Value Error

In the bg-ca.logs, you will also see the following error:

ERROR 2021-01-03 23:39:25,374 [Dispatch Synchronize Agile Central .....] ppm.agl (clarity:admin:........:Synchronize Agile Central)

javax.net.ssl.SSLException: Connection reset

Cause

This is caused by DE59314

Environment

Release : 15.8.1

Component : CA PPM SAAS RALLY

Resolution

Please contact Broadcom support for assistance with this issue. 

Workarounds:

  1. Run the sync manually from the project

OR

     2. Run the sync for one integration at a time:

    • Inactivate all but one integration in Clarity (from Administration->Integrations)
    • Run the Rally Sync job
    • Repeat the steps above until all integrations are synced