Unable to initialize CA Harvest SCM after upgrade
Article ID: 206094
Updated On:
Products
Issue/Introduction
Installation of the SCM v14.5 full client completed successfully, but when I try to login to the broker with Workbench or the Administrator Tool I get an error message:
Unable to initialize CA Harvest SCM. Please ensure that all required components are installed.
com.ca.cmsdk.CmsdkException: Unable to initialize CA Harvest SCM. Please ensure that all required components are installed. Message=[Unable to initialize CA Harvest SCM. Please ensure that all required components are installed] Key=[]
Environment
CA Harvest Software Change Manager 14.5 and higher
Cause
There could be many causes for this error message.
Resolution
Here are the initial things to check:
- Did the person installing the SCM Client have "Local Administrator" permissions on the computer?
- Did they execute the installation program in "Run as Administrator" mode?
- Did they execute the "setup.exe" and not the msi installer file?
- Did they reboot after installation completed?
- When executing the Administrator Tool for the first time, did you select "Run as Administrator" mode?
- Your system environment variables should include these settings:
CA_SCM_HOME=C:\Program Files\CA\SCM
CA_SCM_LOCALHOME=C:\Program Files\CA\SCM
HARVESTHOME=C:\Program Files\CA\SCM
LOCALHARVESTHOME=C:\Program Files\CA\SCM
RTARCH=i86_w64
RTHOME=C:\Program Files (x86)\CA\SharedComponents\PEC
- Your system path should include these folders:
C:\Program Files (x86)\CA\SharedComponents\PEC\bin;
C:\Program Files\CA\SCM\x86;
C:\Program Files\CA\SCM;
C:\Windows\system32;
C:\Windows;
C:\Windows\System32\Wbem;
C:\Windows\System32\WindowsPowerShell\v1.0\;
- If your environment variables look OK, the next thing you can do is try to execute the Administrator Tool from a command prompt window to see if any additional error messages are shown. To do this open a command prompt window "Running as Administrator" and execute:
cd %CA_SCM_HOME%
workbench.exe -data "@user.home/.cascm/workspaceAdmin" -perspective "com.ca.harvest.ui.harvestAdminPerspective" -vmargs -Dorg.eclipse.equinox.p2.reconciler.dropins.directory="%CA_SCM_HOME%\adminDropins"
-
If your environment variables look OK, the next thing you can do is try to execute the Administrator Tool from a command prompt window to see if any additional error messages are shown. To do this open a command prompt window "Running as Administrator" and execute:
cd %CA_SCM_HOME%
workbench.exe
- If all these fail, the next thing to do is uninstall all SCM components on the computer, reboot, and then reinstall the SCM client from the command line so that we can collect a log file of the installation:
- From Control Panel -> Programs, uninstall SCM Client
- Reboot the computer
- Open a command prompt window (running as administrator) and navigate to the folder containing the SCM Client's "setup.exe" installation program
- Execute the following:
setup.exe /qf /v"/l \"C:\Temp\client_install.log\"
Make sure the C:\Temp folder already exists before running the command. The result should be a client_install.log file containing more information about any problems encountered during installation.
Additional Information
It is very important that all installation activity for the Harvest product be done on the Windows operating system with a userid that is a member of the local Administrator group, and that all Harvest-related processes, including the "rtserver.exe" process be shut down before installing and uninstalling.
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