ccSvcHst.exe crashes with exception code 0xc0000374

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Article ID: 206088

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Updated On:

Products

Endpoint Protection

Issue/Introduction

The Symantec Endpoint Protection (SEP) service will not stay started and ccSvcHst.exe is constantly crashing with exception code 0xc0000374.

Cause

Heap corruption during ErrorInstances folder cleanup.

Environment

Windows Server 2012 R2
Windows Server 2016

Resolution

This issue is fixed in Symantec Endpoint Protection (SEP) 14.3 RU1 MP1 . For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec software here.

 

To work around this issue please do the following:

  1. In the Symantec Endpoint Protection Manager, go to Admin Servers Local Site Edit Site Properties > Data Collection.
  2. Check "Let clients send troubleshooting information to Symantec to resolve product issues faster."

Additional Information

Fix ID: ESCRT-5836