Experience Card Filter Not Working

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

When we create experience cards and use the filter option (e.g., filter by Hostname), the team center does not return any server. We have many servers being monitored by APM agents. APM agents are also showing transaction traces in APM workstation. We have tried other filters such as IP address and still we see no server in the list from which we can select.

 

The see multiple Exceptions in webview log. 

[WARN] [com.wily.introscope.webserver] Exception caught while authenticating user: com.wily.isengard.message.MessageUndeliverableException: Outgoing mailbox is closed. Message cannot be sent
java.io.IOException: com.wily.isengard.message.MessageUndeliverableException: Outgoing mailbox is closed. Message cannot be sent

[WARN] [com.wily.introscope.ui] Exception occurred on getting index 6 within [[[com.wily.introscope.util.subscription.filter.DataValueSubscriptionSetSorter@67980893|fDataModel=com.wily.introscope.util.subscription.JournaledSubscriptionSetFilterAdapter$OutgoingCallbackAdapter@1bb84031]|fMapping=[BidirectionalIntMapping|fForwardMappings=[0, 1, 2, 3, 4, 5, 6, 7, 8], fReverseMappings=[0, 1, 2, 3, 4, 5, 6, 7, 8], fSize=9]]|fUseIncreasingOrder=false, fInvalidEventMarkerException=com.wily.util.event.InvalidEventMarkerException: The specified EventMarker is no longer in our history]: The specified EventMarker is no longer in our history
com.wily.util.event.InvalidEventMarkerException: The specified EventMarker is no longer in our history

[WARN] [com.wily.introscope.ui] Exception occurred in com.wily.introscope.util.subscription.JournaledSubscriptionSetFilterAdapter$1@190aa3f5 with 414487: source index of -1 is outside the range [0,10)
java.lang.IllegalArgumentException: source index of -1 is outside the range [0,10)

Environment

Release : 10.7.0

Component : APMISP

Resolution

Install APM 10.7 SP3

run the IndexRebuilder on collectors.

Here are the steps:

Stop Webview, MOM EM, and all collectors.

Delete all logs files at /logs folder on Webview, MOM EM, and all collectors.

Run IndexRebuilder on collectors

cd APM-HOME/tools

./IndexRebuilder.sh APM-HOME/traces

Start collectors, MOM EM and Webview