XOG Read Failing - Cloud Operation was Unsuccessful

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Article ID: 206077

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

When trying to perform a XOG read on Projects the following error is received:

"Failed to retrieve response document

java.io.IOException: The cloud operation was unsuccessful"

Environment

Release : 15.7.1

Component : CA PPM APPLICATION

Resolution

The problem was caused by the length of the path involved in calling XOG. The XOG files were copied to a folder on the root of the hard drive, and then the failures stopped.