Exceptions in third party code

Products

• CA Identity Manager
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

CA Identity Manager (IAM) had been processing without issue and then started producing exceptions (example below).

 

Exception: View user failed in IAM. UserCreationFailedException{partyId='681671'} hr.bank.ip.ocp.ws.adapter.ex.CreateUserException: View user failed in IAM

 

 

Environment

Release : 14.2

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Cause

The exceptions were caused by memory depletion on the vApp following a system disruption.  

Resolution

Restarting the IM vApp (Virtual Appliance) and Restarting the Database connections addressed the issue.