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When trying to create a new column in Web Screen Painter (WSP), I am getting the message: Error in checkin_done in Wsp_Column


Article ID: 20600


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



We are trying to create new columns in Web Screen Painter, and when we try to Save and Publish, it always gives us the following authorization error message:

web:wsp     1044 ERROR     wsp_backend.c     6482 Error in checkin_done in Wsp_Column     orgx.z_org_num:1: INVALID AHD03117: Your current role does not have
UPDATE_GLOBAL authorization,  so you cannot update public object Web Screen Painter Column z_org_num

We get this error in WSP when logged in as the ServiceDesk user. The ServiceDesk contact has Administrator access_type; the ServiceDesk contact and the Administrator access_type have Administrator as the default role.


This error could happen in a multi-tenancy environment when the ServiceDesk contact is not associated to the Service Provider tenant.

After you install the multi_tenancy option, you must create the Service Provider Tenant. The ServiceDesk contact is then automatically associated with the Service Provider tenant.

If you set the multi-tenancy option and you try to create a new column (WSP) before the Service Provider tenant has been created, you will get the error message when you try to save and publish the new column.


Component: ARGIS