UIM 20.3 IM console problem showing robots

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Article ID: 205994

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

The IM console is showing multiple problems displaying robots. Some show up twice, sometimes there is a failure to show the list of probes, or open probe configure. 

Cause

An IP Mask was added for controller. 

Environment

Release : 20.3

Component : UIM - ROBOT

Resolution

In IM go to Security > Probe Administration 

There will be an entry for controller with an IP address listed. 

Probe Administration should not have an entry for controller. 

Delete the entry for controller.

A restart of the primary and secondary hubs may be needed. 

Additional Information

hub log entry: 

hub: login - probe ip <robot IP address> does not match access mask: '<IP address in Probe Administration>'