Unable to set passwords policies in EEM
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Unable to set passwords policies in EEM


Article ID: 205992


Updated On:


CA Service Operations Insight (SOI) CA Service Management - Service Desk Manager CA Service Catalog CA IT Asset Manager


Trying to set a global user lockout parameter in EEM, in order to prevent users from being able to login after a certain number of attempts:

But the option is not available:


Release : All supported EEM versions.

Component : Embedded Entitlements Manager



If you have integrated EEM with LDAP your global management options are limited.

From the docset:

Reference from an External Directory

Specifies that the global users and global groups data is referenced from an external LDAP directory. Using this configuration, you can retrieve global users and global groups from an external LDAP directory to perform the following tasks:

Authenticate users

Assign access permissions to CA Embedded Entitlements Manager application policies

You cannot manage the global users and global groups, manage passwords, or password policies.


Set your password management policies in LDAP.

Additional Information