Unable to set passwords policies in EEM

Products

• CA Service Operations Insight (SOI)
• CA Service Management - Service Desk Manager
• CA Service Catalog
• CA IT Asset Manager

Issue/Introduction

Trying to set a global user lockout parameter in EEM, in order to prevent users from being able to login after a certain number of attempts:

But the option is not available:

Environment

Release : All supported EEM versions.

Component : Embedded Entitlements Manager

 

Cause

If you have integrated EEM with LDAP your global management options are limited.

From the docset:

Reference from an External Directory

Specifies that the global users and global groups data is referenced from an external LDAP directory. Using this configuration, you can retrieve global users and global groups from an external LDAP directory to perform the following tasks:

Authenticate users

Assign access permissions to CA Embedded Entitlements Manager application policies

You cannot manage the global users and global groups, manage passwords, or password policies.

Resolution

Set your password management policies in LDAP.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/other/Embedded-Entitlements-Manager/12-6/configuring/ca-eem-server-user-stores-configuration.html