We are having issues logging into Identity Manager. We can get to the login page but after our users enter their credentials, we get a page with the following error message:
|:||Connection refused remotely, no process is listening on the remote address/port.|
All the IM services show that they are "running."
Access Gateway (Secure Proxy) Server is not running.
This issue could be caused by a few reasons. It is recommended you attempt the below steps to resolve:
- Restart the (SPS) Access Gateway server.
- Confirm the domains for Identity Manager are pointing to the correct agents
Policies > Domains > identityEnvDomain (Click the pencil) > Realms Tab > Navigate through each realm (TEWS6, pub, ims) > Click Lookup Agent/Agent Group, Select correct agent > Cycle all components.
- Confirm no recent firewall rules were recently changed or implemented