WebAgent does not support restart with Apache 2.4

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Article ID: 205981

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER

Issue/Introduction

 

We've installed a Web Agent 12.52SP1CR11 and it seems it doesn't
support restart with Apache 2.4.46, even if documentation states that
it is supported :

  Need Apache-based Web Agent to Support a Restart Option (CQ155242)

    Symptom:
    An enhancement request to support a restart option on the Apache-based servers was received.
    Solution:
    This issue is fixed.
    STAR Issue # 20919250:01

  https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/siteminder/12-52-01/release-notes/cumulative-releases/defects-fixed-in-12-51.html#concept.dita_14d858a84202fc73991ab6c7e030f460e0320210_NeedApachebasedWebAgenttoSupportaRestartOptionCQ155242
  Defects Fixed in 12.52 SP1 CR01

    21601916-01 85711 When doing a restart or graceful restart of an
    Apache web server on Red Hat Linux 5.3, the system hangs and an error
    occurs. The Web Agent does not handle these restarts properly.

  https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/siteminder/12-52-01/release-notes/cumulative-releases/defects-fixed-in-12-52-sp1-cr01.html

More, the following KD doesn't seem to apply :

  When doing Apache graceful restart, Web Agent reports error "PID Cache error"
  https://knowledge.broadcom.com/external/article?articleId=7127

How can we fix that ?

 

Environment

 

  Web Agent 12.52SP1CR11 on Apache 2.4.46;

 

Resolution

 

Upgrade to Web Agent 12.52SP1CR12 when this one will be available. 

Note that this fix will apply only to Apache 2.4.27 version and
above. The following KD still applies for Apache version lower than
2.4.27 :

  When doing Apache graceful restart, Web Agent reports error "PID Cache error"
  https://knowledge.broadcom.com/external/article?articleId=7127