WebAgent does not support restart with Apache 2.4
Article ID: 205981
Updated On:
Products
CA Single Sign On Secure Proxy Server (SiteMinder)
CA Single Sign On Agents (SiteMinder)
CA Single Sign On Federation (SiteMinder)
CA Single Sign On SOA Security Manager (SiteMinder)
SITEMINDER
Issue/Introduction
We've installed a Web Agent 12.52SP1CR11 and it seems it doesn't
support restart with Apache 2.4.46, even if documentation states that
it is supported :
Need Apache-based Web Agent to Support a Restart Option (CQ155242)
Symptom:
An enhancement request to support a restart option on the Apache-based servers was received.
Solution:
This issue is fixed.
STAR Issue # 20919250:01
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/siteminder/12-52-01/release-notes/cumulative-releases/defects-fixed-in-12-51.html#concept.dita_14d858a84202fc73991ab6c7e030f460e0320210_NeedApachebasedWebAgenttoSupportaRestartOptionCQ155242
Defects Fixed in 12.52 SP1 CR01
21601916-01 85711 When doing a restart or graceful restart of an
Apache web server on Red Hat Linux 5.3, the system hangs and an error
occurs. The Web Agent does not handle these restarts properly.
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/siteminder/12-52-01/release-notes/cumulative-releases/defects-fixed-in-12-52-sp1-cr01.html
More, the following KD doesn't seem to apply :
When doing Apache graceful restart, Web Agent reports error "PID Cache error"
https://knowledge.broadcom.com/external/article?articleId=7127
How can we fix that ?
Environment
Web Agent 12.52SP1CR11 on Apache 2.4.46;
Resolution
Upgrade to Web Agent 12.52SP1CR12 when this one will be available.
Note that this fix will apply only to Apache 2.4.27 version and
above. The following KD still applies for Apache version lower than
2.4.27 :
When doing Apache graceful restart, Web Agent reports error "PID Cache error"
https://knowledge.broadcom.com/external/article?articleId=7127
Feedback
Powered by
