LiveUpdate unable to update malware definitions: Unable to get destination directory

Products

• Messaging Gateway for Service Providers

Issue/Introduction

In some installations of SMG-SP where the software has been relocated to an alternate directory or mount point, the liveupdate process is able to download the malware definitions but cannot copy the files to the SMG-SP working directory:

Nov 9, 2020 5:00:08 PM Adding ${Root_Directory}/tmp/brightmail/jlu_downloads/1604941200309/1604941205658/smsupdtr.jar to the class path.
Nov 9, 2020 5:00:08 PM Loaded SmsDefInstaller from ${Root_Directory}/tmp/brightmail/jlu_downloads/1604941200309/1604941205658/smsupdtr.jar
Nov 9, 2020 5:00:08 PM SmsDefInstaller: Unable to get destination directory

 

Environment

Release : 10.6.0

Component : Liveupdate

Resolution

This issue can be resolved by switching SMG-SP liveupdate from mode 1 (platinum definitions) to mode 2 (rapid release definitions). Switching between modes changes how the malware definitions are downloaded and by what process and should resolve the liveupdate issue.

        <program xsi:type="jluControllerType" name="jlu-controller">
            <log enabled="true" level="4" period="1" periodUnits="HOUR" numberRetained="30" haltThreshold="500" reduceThreshold="1024">/var/log/brightmail/jlu_controller_log</log>
            <syslog enabled="false" level="4">syslog|local1</syslog>
            <kickCommand>/opt/symantec/smg-sp/Scanner/bin/kicker /opt/symantec/smg-sp/Scanner/etc/bmiconfig.xml /opt/symantec/smg-sp/Scanner/jobs/bmserver/bmserver.pid</kickCommand>
            <jluClientLog>/var/log/brightmail/liveupdt.log</jluClientLog>
            <jluTimeoutMinutes>60</jluTimeoutMinutes>
            <avSchedule>
                <mode>1</mode>

Rapid release:

        <program xsi:type="jluControllerType" name="jlu-controller">
            <log enabled="true" level="4" period="1" periodUnits="HOUR" numberRetained="30" haltThreshold="500" reduceThreshold="1024">/var/log/brightmail/jlu_controller_log</log>
            <syslog enabled="false" level="4">syslog|local1</syslog>
            <kickCommand>/opt/symantec/smg-sp/Scanner/bin/kicker /opt/symantec/smg-sp/Scanner/etc/bmiconfig.xml /opt/symantec/smg-sp/Scanner/jobs/bmserver/bmserver.pid</kickCommand>
            <jluClientLog>/var/log/brightmail/liveupdt.log</jluClientLog>
            <jluTimeoutMinutes>60</jluTimeoutMinutes>
            <avSchedule>
                <mode>2</mode>