How to update the missing System Engine properties in comstore?

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Server Automation
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When the System Engine properties are missing from the comstore, the System Engine fails to start with the error 'Unable to Find Manager in Database'.

Diagnosis:

1. System Event Viewer records the following errors "Cannot connect to the CAMDB. The Severity Propagation Engine cannot initialize. Terminating"
   
   
2. Check the System Engine Properties in the Comstore file. You can save the comstore using the command 'ccnfcmda -cmd getconfigstore -fi <path to save the file>'
   
   
3. System Engine on DSM Explorer shows the error 'Unable to find Manager in database'
   
   
4. DSM Logs (TRC_SystemEngine*.log) shows the following errors
   
   
   • CFPlugin::init: --- initialising plugin:engine args: engine ---
     
     
   • CFPlugin::getSettings: entered
     
     
   • API call:GetParameterValue(itrm/common/caf/plugins/engine, plugindll,<pszParameterValue>, 255, NULL)
     
     
   • GetParameterValue(itrm/common/caf/plugins/engine, plugindll, ..., NULL)
     
     
   • returns CCNF_PARAMETER_NOT_FOUND
     
     
   • CFPlugin::getSettings: engine: plugindll property is blank - can't do anything
     
     
   • CFPlugin::getSettings: returned: false
     
     
   • CFPlugin::init: engine: user:
     
     
   • CFPlugin::init: returned: false
     
     
   • CFPlugins::GetPluginState: plugin:SystemEngine state: stopped

Note: For a similar error 'Unable to Find Manager in Database' please look at the technical document TEC428833 as well.

Solution:

Open the command prompt on the Domain Manager and execute the following commands in sequence:

• Caf setprop SystemEngine communicable 1
  
  
• Caf setprop SystemEngine dependencies "ccnfagent cfnotsrvd"
  
  
• Caf setprop SystemEngine description Engine
  
  
• Caf setprop SystemEngine enabled 1
  
  
• Caf setprop SystemEngine enabledisplayondesktop 0
  
  
• Caf setprop SystemEngine hidden 0
  
  
• Caf setprop SystemEngine installed 1
  
  
• Caf setprop SystemEngine instancename SystemEngine
  
  
• Caf setprop SystemEngine killable 1
  
  
• Caf setprop SystemEngine loadonstartup 1
  
  
• Caf setprop SystemEngine maxinstances 1
  
  
• Caf setprop SystemEngine maxrestarttime 3600
  
  
• Caf setprop SystemEngine maxrestarts 3
  
  
• Caf setprop SystemEngine messagetimeout 60
  
  
• Caf setprop SystemEngine pipeconnecttimeout 120
  
  
• Caf setprop SystemEngine plugindll cfPlugin
  
  
• Caf setprop SystemEngine pluginpassword""
  
  
• Caf setprop SystemEngine pluginusername""
  
  
• Caf setprop SystemEngine restartifdied 1
  
  
• Caf setprop SystemEngine runaselevatedadmin 0
  
  
• Caf setprop SystemEngine runascurrentuser 0
  
  
• Caf setprop SystemEngine runasservice 0
  
  
• Caf setprop SystemEngine runonce 0
  
  
• Caf setprop SystemEngine setcreds 0
  
  
• Caf setprop SystemEngine startuptimeout 120
  
  
• Caf setprop SystemEngine stoppable 1

Restart the CAF service using the command CAF STOP and CAF START.

Environment

Release: UASIT.99000-12-Asset Intelligence
Component: