Event Policy Missing

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Article ID: 205961

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

We migrated our DB and upgraded the application to 4.2. I had couple of policy in my old system but not in new. Hence my queue policies are having impact.

 

Cause

Customer use the old Database but installed SOI on new servers.

The Event policies are not stored in the database.

The Event Policy files are stored on the SOI Manager at \soi\resources\EventManagement\Polcies folder.

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

The Event Policy files are stored on the SOI Manager at \soi\resources\EventManagement\Polcies folder.

Copy the policy files from the old SOI Manager server to the new SOI Manager server and recycle the CA SOI Event Management on the SOI Manager server.

Now the Event policies are there and needs to assign to the new connectors.