Rally Dashboard App Times Out

Products

• CA Agile Central SaaS (Rally)
• Rally Saas

Issue/Introduction

In some situations, a dashboard app may not retrieve information.

Cause

This can sometimes be caused due to the app timing out connections after 30 seconds.  This can be confirmed by viewing the developer tools and looking for a request in red that shows (canceled) as shown below

Environment

Release : SAAS

Component : AGILE CENTRAL

Resolution

It is possible to override the default 30 second timeout.  Here is an example how to perform that. 

Rally.onReady(function () {
	
	Ext.override(Ext.data.proxy.Server, { timeout: 60000 });
	
	Ext.define('CustomApp', {
	...
	});
}

Please note that support can not provide any further support than this article