In some situations, a dashboard app may not retrieve information.
This can sometimes be caused due to the app timing out connections after 30 seconds. This can be confirmed by viewing the developer tools and looking for a request in red that shows (canceled) as shown below
Release : SAAS
Component : AGILE CENTRAL
It is possible to override the default 30 second timeout. Here is an example how to perform that.
Rally.onReady(function () {
Ext.override(Ext.data.proxy.Server, { timeout: 60000 });
Ext.define('CustomApp', {
...
});
}
Please note that support can not provide any further support than this article