High CPU on caxcgsrv listener with XCOM for Windows

Products

• XCOM Data Transport
• XCOM Data Transport - Windows
• XCOM - SUPPORT

Issue/Introduction

A large batch of data is being processed. The caxcgsrv.exe xcom listener process is taking high CPU impacting production SLA.

 

Environment

Release : 11.6 17010

Component : CA XCOM Data Transport for Windows

MS Windows 2012 server.

Cause

Hardware needed to be upgraded.

Resolution

After increasing the number of CPUs on the server in question from 2 to 8 CPUs this hardware change made the server CPU usage drop from 100% to around 15%. With this change, the CPU bottleneck has been removed.

A 70% increase in activity most likely caused the high CPU.