UC4 services CP and WP are not getting up

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Article ID: 205921

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Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation CA Automic Operations Manager CA Automic Oracle

Issue/Introduction

Automic CP & WP are starting and also no log writing in temp location to troubleshoot.

U00022008 Could not start process 'CP1'. Error Code '2'.
The system cannot find the file specified.

Environment

Release : 12.2

Component : AUTOMATION ENGINE

Resolution

We reviewed the service manager logs and it had the following error

U00022008 Could not start process 'CP1'. Error Code '2'.
The system cannot find the file specified.

In the AutomationEngine\bin the binaries ucsrvcp.exe and ucsrvwp.exe were missing.

After copying the binaries we could find that the AE user password mentioned in the ucsrv.ini was not correct

After updating the user in ucsrv.ini all the services started fine.