Unable to get a device to use the High Speed Interface vendor certification even when all OIDs are available

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Article ID: 205879

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

We are looking at a device and its interface information and seeing gaps in the chart data.

When the DC requests a SNMP GET-NEXT for 1.3.6.1.2.1.31.1.1.16, 1.3.6.1.2.1.31.1.1.1.14 returns as the next result

Cause

This is due to the device being set to use SNMPv1 and one of the limitations for SNMPv1 is the inability to work with 64bit items.

Environment

Component: CA Performance Center

Resolution

Access the device in Monitored Devices and change the SNMP-GET version from SNMPv1 to SNMPv2c.  Then either prompt an Interface metric family update or wait for change detection to occur the following morning.