The Web Client does not appear to be functioning as it does not report any job activities.
Release : 12.1
Component : CA WORKLOAD AUTOMATION DE (DSERIES)
Try restarting the Web Client services.
If the above process does not resolve your issue, please open a ticket with Broadcom Support. In addition to the backup of the logs folder in step 2, please compress the new logs directory and attach them to the case as well. Please be sure to differentiate the two when you attach them to the case.