Discrepancy between Web Client Dashboard and Desktop Client

Products

• CA Workload Automation DE - Business Agents (dSeries)
• CA Workload Automation DE
• DSERIES- SERVER
• CA Workload Automation DE - System Agent (dSeries)
• CA Workload Automation DE - Scheduler (dSeries)

Issue/Introduction

The Web Client does not appear to be functioning as it does not report any job activities.

Environment

Release : 12.1

Component : CA WORKLOAD AUTOMATION DE (DSERIES)

Resolution

Try restarting the Web Client services.

1. Navigate to the location where the Web Client is installed in your environment.
2. Create a backup of the logs directory in case you need to open a Support Ticket with Broadcom Support.
3. Execute the StopDE_WebServer.bat | StopDE_WebServer.sh script on the server.
4. Delete the logs that are in the logs directory. This will allow for a fresh set of logs to be created when you start the services again in the next step.
5. Execute the StartDE_WebServer.bat | StartDE_WebServer.sh script on the server.
6. Log in to the Web Client and verify.

If the above process does not resolve your issue, please open a ticket with Broadcom Support. In addition to the backup of the logs folder in step 2, please compress the new logs directory and attach them to the case as well. Please be sure to differentiate the two when you attach them to the case.

 

Additional Information

Start and Stop the Web Client Server: https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/ca-workload-automation-de-web-client/12-0-02/administrating/controlling/start-and-stop-the-web-client-server.html