Exported XLSX files from dashboards are blank

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Article ID: 205749

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Updated On:

Products

Information Centric Analytics

Issue/Introduction

Upon selecting the Export button in a dashboard, the browser downloads an .aspx file alongside a .crdownload file. The browser indicates the download has completed and the .crdownload file is readable once the extension is changed to XLSX. This has only been reported with Google Chrome version 80.0.4240.183. No problems are reported with Microsoft Edge or Mozilla Firefox. The Log_Client table doesn't return any records for the time at which this occurs. The browser debugger shows this warning:

Resource interpreted as Document but transferred with MIME type application/vnd.openxmlformats-officedocument.spreadsheetml.sheet:
"https://<hostname>/Services/Export/Export.aspx

Environment

Release : 6.5.x

Component : Dashboard

Resolution

Upgrading Chrome to version 87.0.4280.66 resolved this issue.