SNMP queries for MTA statistics fail after upgrade to 10.7.4

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Article ID: 205747

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Updated On:

Products

Messaging Gateway

Issue/Introduction

After updating to Messaging Gateway (SMG) to version 10.7.4, SNMP queries for MIBs associated with the SMG MTA process including message queues return 'No such instance currently exists at this OID'.

Example:

$ snmpwalk -v2c -m all -c public smg.local.lab .1.3.6.1.4.1.393.200.130.2.2.1.1
Error 'No Such Instance currently exists at this OID'

Resolution

This issue is resolved by applying patch 10.7.4-285 as follows:

  1. Log into the admin command line via ssh or putty
  2. Run the patch list command to confirm that patch 10.7.4-285 is accessible
    smg [10.7.4-13]> patch list
    ...
    sms-appliance-patch.x86_64            10.7.4-285             symrepo_smg_patches​
  3. Install patch 10.7.4-285 by running the patch -p 10.7.4-285 install command
    smg [10.7.4-13]> patch -p 10.7.4-285 install​