Create Image Task: Failed to find tool "GHost64.exe'', return code 0, system error 'The system cannot find the path specified (0x00000003)

Products

• Deployment Solution

Issue/Introduction

The customer is trying to capture a new image from one of his laptops. However, it fails with the following error in the DSTasks.log:

[2020/12/21 16:57:21.291 1816:1896 *ERRR] Create Image Task: Task failed, GeneralException occured 'Create Image Task: Failed to find tool 'x:\program files\Symantec\Deployment\Downloads\{ABD668D6-E76D-4313-B50C-3309D75D7012}\cache\Ghost\x64\GHost64.exe'', return code 0, system error 'The system cannot find the path specified (0x00000003)', location 'ExecuteCommand.cpp:277'

Environment

DS 8.5 RU4

Cause

Either it was missing or there was a bad copy of GHost64.exe on the source package on the SMP or Package Server. 

Resolution

1. Verify that Ghost64.exe exists under "<installDrive>\Program Files\Altiris\Deployment\Imaging\ghost\x64" and it is the proper version of what you have installed (for example, if you are in DS 8.5 RU4, the file version should be 12.0.0.0.11197)
2. If not, make sure to grab a good copy of this file from another server or run a repair on Deployment Solution using Symantec Installation Manager (SIM).
3. After this is done, recreate your preboot configurations:
   
   To recreate the automation folders:
   
   a) In the Symantec Management Console, on the "Settings" menu, click "Deployment > Manage Preboot Configurations".
   b) On the "Manage Preboot Configurations" page, in the preboot configurations list, select the configuration that you want to recreate and click "Recreate Preboot Environment".
   
   For Mac, you must recreate all the NetBoot images and the automation folders and create new preboot configurations.
   Symantec recommends that you wait for at least half an hour before running any deployment tasks. To see if the automation folder is updated, check the timestamp for the automation folders that are created at the following locations:
   - PEInstall_x86 <install_dir>\Notification Server\NSCap\bin\Win32\X86\Deployment\Automation\PEInstall_X86
   - PEInstall_X64 <install_dir>\Notification Server\NSCap\bin\Win64\X64\Deployment\Automation\PEInstall_x64
   - LinInstall <install_dir>\Notification Server\NSCap\bin\UNIX\Deployment\Linux\x86\Automation\LinInstall_x86
   To verify if the automation folder has been recreated, in the task manager, check if the Bootwiz.exe application has completed recreating the preboot configuration.
   
   c) After recreating the automation folders, run the following tasks from the Task Scheduler to update the packages on Notification Server:
   - NS.Delta Resource Membership Update
   - NS.Package Distribution Point Update Schedule
   - NS.Package Refresh
4. Run again your "Capture Image" task