Error 6005 Internal Error returned for SMS or Voice API calls

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Article ID: 205732

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Updated On:

Products

VIP Service VIP Authentication Service VIP Enterprise Gateway

Issue/Introduction

An API call to VIP User Services SetTemporaryPasswordRequest for SMS or Voice delivery results in response 6005: Internal Error

Cause

Check the format of the phone number entered.

Resolution

The phone or mobile device number to which VIP User Services should deliver the security code must range from 5 to 20 digits. Any appended extension must begin with lower-case "x", followed by any combination of the characters * . , # and digits 0 to 9 without any spaces.

Include the country code (1 for US numbers). For example:

  • US: 16505551212
  • Singapore: 6592123456

Example: 14885554444,212

  • , (comma) Creates a short delay of approximately 2 seconds

Example: 14885554444.212

  • . (period) Creates a longer delay of approximately 5 seconds

Example: 14885554444*212

  • * (star) Used by some phone systems to access an extension. Check with your provider.

Example: 14885554444#212

  • # (pound or hash) Used by some phone systems to access an extension. Check with your provider.

Additional Information

Country Code Guide (Note: this links to a 3rd-party website not affiliated with Symantec or Broadcom. Please report invalid or broken links using the feedback section below)