Download SO15917 -WIN-CASM 17.3.0.3 ROLLUP PATCH

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Article ID: 205723

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Updated On:

Products

CA Service Desk Manager SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Desk Manager - Mobile Application CA Service Desk Manager - Xtraction

Issue/Introduction

Unable to find Download SO15917 -WIN-CASM 17.3.0.3 ROLLUP PATCH.

The link below does not have a way to download

https://support.broadcom.com/download-center/solution-detail.html?aparNo=SO15917&os=WINDOWS

Cause

You would need to log into support web site and navigate to download RU3 from your CART.

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

Follow these steps
1. go to https://support.broadcom.com/ and login
2. click on Enterprise Software" button and then "Product downloads"
3  Search "Service Management" and then click on "Service Management" button
4. Click on "Solution Download"
5. For "CA CA Service Management Upgrade from Service Desk Manager Full License to Service Management Service Desk Manager Package 
   MULTI-PLATFORM" in the Products list, click on 17.3
6. Choose your platform match from PUBLISHED SOLUTION list, then click on the + sign to add to your cart. For example, for windows
   platform, you should use "WIN-CASM 17.3.0.3 ROLLUP PATCH (REQUIRES 17.3)"
7. click CART from top menu and download it from there