capacity Manager Module not opening

Products

• CA Capacity Manager

Issue/Introduction

Error:

Capacity Manager cannot create a new data center.

If the error persists, exit Capacity Manager and contact Technical Support.
Access is denied.

 

Environment

Release : 2.93

Component : CA CAPACITY MANAGER

Cause

Antivirus is blocking the process

Open operating system event viewer

start -> run -> Eventvwr 

check for any entry which is blocking the cmApp.exe

sample entry as below

"D:\Program Files (x86)\CA\Capacity Manager\cmApp.exe"

UIDAI\emsadmin ran CMAPP.EXE, which tried to access C:\USERS\EMSADMIN\APPDATA\ROAMING\MICROSOFT\CRYPTO\RSA\S-1-5-21-1671199569-649489162-3322378303-19652\DDBDF22470AA0369462185B2FDC59FD0_77684FC4-70CC-4DB2-8012-639EE6334EBC, violating the rule "Malware Behavior: Windows EFS abuse", and was blocked. For information about how to respond to this event, see KB85494.

Resolution

Exclude "D:\Program Files (x86)\CA\" folder from AntiVirus scanning