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CA EEM performance extremely poor after EEM with LDAP enabled under CA eHealth for single sign on

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Article ID: 20570

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Updated On:

Products

CA eHealth

Issue/Introduction

Description:

Client reported the CA EEM performance on all applications ran slowly after EEM was enabled under CA eHealth. After nhWebSso was run to enable single sign on for the Spectrum/eHealth integration, all applications using EEM were negatively impacted. The $NH_HOME/web/httpd/httpd.errors display many authentication requests to EEM and cookies were prevented from being written.

Problem Ticket: Defect 194112

Solution:

nhWebSso had been first been run as 'root'. The directory $NH_HOME/ /web/sessions/ had been created under 'root' and cookies could not be saved to that file. After permissions were corrected, cookies could be saved

Environment

Release: LHDEVC99000-6.3-eHealth-Live Health Upgrade Elements
Component: