Unable to Connect Data Collector Despite the dcmd service still displaying as running

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Article ID: 205664

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Unable to Connect Data Collector Despite the dcmd service still displaying as running

Cause

While the dcmd service was actually not running, a sub process, ICMPDaemon, was still running.

Environment

Release : 20.2

Component : CA Performance Center

Resolution

kill -9 the ICMPDaemon process and start the Data Collector as normal:

systemctl start dcmd