The MTA service does start after upgrade to 10.7.4

book

Article ID: 205650

calendar_today

Updated On:

Products

Messaging Gateway

Issue/Introduction

After upgrading to 10.7.4 the MTA is not started and starting the MTA through the GUI or CLI is not working.

Cause

When trying to start the MTA, the logs show errors similar to:


2020 Dec 21 18:47:04 -05 (err) ecelerity: [31714] Failed to initialize MTE: 46041
2020 Dec 21 18:47:04 -05 (err) ecelerity: [31714] Module 'sms_integration' instance 'sms_integration' post-init failed. Consult your vendor.
2020 Dec 21 18:47:04 -05 (err) runner: [7517] Job mta process 31714 exited, with exit status 255 (0xFF00).

 

Environment

Release : 10.7.4

Component : MTA

Resolution

This issue is resolved by applying patch 10.7.4-285 as follows:

  1. Log into the admin command line via ssh or putty
  2. Run the patch list command to confirm that patch 10.7.4-285 is accessible
    smg [10.7.4-13]> patch list
    ...
    sms-appliance-patch.x86_64            10.7.4-285             symrepo_smg_patches​
  3. Install patch 10.7.4-285 by running the patch -p 10.7.4-295 install command
    smg [10.7.4-13]> patch -p 10.7.4-285 install​

Workaround

If the patch cannot be immediately installed, a workaround is to change the System Locale from Espanol to English.

In the control center, go to (Administration > Control Center > Locale) and change the System Locale from Espanol to English.

This issue will be fixed in a later release. This document will be updated when the fix is available.