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Seeing messages in Spectrum OneClick processd_log WILL NOT START AUTORESTARTED PART NCMSERV BECAUSE WE EXCEEDED THE RETRY LIMIT!

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Article ID: 20563

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Updated On:

Products

CA Spectrum

Issue/Introduction

On a OneClick server lib/SDPM/processd_log seeing messages like:

WILL NOT START AUTORESTARTED PART NCMSERV BECAUSE WE EXCEEDED THE RETRY LIMIT!

 

    Environment

    Release: SPPREM05900-9.2-Spectrum-Infrastructure Manager-Premium Suite
    Component:

    Resolution

    These are printing because there are extra idb files that do not belong on a OneClick server. The idb files are simple text files which are used by processd to control (start, stop, restart) processes. If there are processes which would not be on a OneClick server, these exceptions would be logged in the processd_log file. By default, MYSQL.idb is the only default file.

    1. Check the lib/SDPM directory for extra files, for example:

      NAMINGSERVICE.idb
      NCMSERV.idb
       
    2. For each suspect file, check to confirm whether the "Workpath" as described in the .idb file exists. For example, there is no reason that NCMSERV would be on a OneClick only platform, but you see NCMSERV.idb. Opening the NCMSERV idb file you see:

      APPNAME;NCM Service;
      WORKPATH;$SPECROOT/NCM;
      LOGNAMEPATH;$WORKPATH/NCMSERV.OUT;
       
    3. Since there is no $SPECROOT/NCM on the OneClick server, you can be safely removing NCMSERV idb file which will stop the exception messages.
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