After upgrade to UIM to 20.3 no alarm displayed in OC using MSSQL2008

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Article ID: 205619

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

After upgrading UIM from 9.2 to 20.3 we are not able to find any Alarm console in the OC.
We are using MS SQL 2008 as database.

 

Cause

This can be related to an incompatible version of database.

 

Environment

Release : 20.3

Component : Operator Console

Resolution

Please upgrade MSSqlServer from 2008 to one of the product supported environment.

UIM compatibility matrix is located here:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-3/installing/product-compatibility/ca-uim-compatibility-matrix.html