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AHD58040:Updates are not allowed for this table through Email Interface

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Article ID: 20561

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

While some Ticket types (e.g. Incidents/Requests) can be updated through the Email Interface,on some other types I get the error message:

AHD58040:Updates are not allowed for this table through Email Interface

Solution:

The definition of which Ticket types can be updated through the Email Interface is specified in the file text_api.cfg. Search that file for this section:

[OPTIONS]
ALLOW_REQUEST_UPDATES=YES
ALLOW_INCIDENT_UPDATES=YES
ALLOW_PROBLEM_UPDATES=YES
ALLOW_CHANGE_UPDATES=NO
ALLOW_ISSUE_UPDATES=YES

and make sure, the appropriate variable is set to "YES".

Changes in this file require you to restart the Service Desk Manager service.

Environment

Release:
Component: ARGIS