AHD58040:Updates are not allowed for this table through Email Interface

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

While some Ticket types (e.g. Incidents/Requests) can be updated through the Email Interface,on some other types I get the error message:

AHD58040:Updates are not allowed for this table through Email Interface

Solution:

The definition of which Ticket types can be updated through the Email Interface is specified in the file text_api.cfg. Search that file for this section:

[OPTIONS]
ALLOW_REQUEST_UPDATES=YES
ALLOW_INCIDENT_UPDATES=YES
ALLOW_PROBLEM_UPDATES=YES
ALLOW_CHANGE_UPDATES=NO
ALLOW_ISSUE_UPDATES=YES

and make sure, the appropriate variable is set to "YES".

Changes in this file require you to restart the Service Desk Manager service.

Environment

Release:
Component: ARGIS