Nas alarms not autoclosed

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Article ID: 205584

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Although the issue has been taken care, we still see incorrect active alarm of disk free usage as shown in the below snapshots.

We need to close all resolved alarm automatically.

Environment

nas probe release : 9.06

Resolution

Normally, all the CDM alarms will auto clear when thresholds violations are resolved.

 

But this was a special case, the issue was observed on many robots and the time received for these alarms was same. Customer recalled they had an internal issue then which may have triggered the abnormal behavior.


To resolve the issue, we followed the following steps by remotely logging to the Primary hub server:

1) Deactivated the nas probe

2) Took backup and deleted database.db and transactionlog.db files from the path (..\Nimsoft\probes\service\nas)

3) Activated the nas probe

After performing the above steps, the stale alarms were gone from the Infrastructure Manager Alarm window

Additional Information

For further reading:

cdm disk alerts clearing during server reboot (broadcom.com)

nas Transaction Logging/Transaction Summary and compression (broadcom.com)

Where are the alarms stored in UIM? (broadcom.com)

nas (Alarm Server) (broadcom.com)