Gatelet not showing as activated in WSS

Products

• Web Security Service - WSS
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced
• CASB Security Advanced
• CASB Security Advanced IAAS
• CASB Security Premium
• CASB Securlet IAAS

Issue/Introduction

WSS is integrated with CASB and in the Policy section of WSS the number of configured gatelets is Zero even though there are configured gatelets in CASB

Environment

Release :

Component :

Resolution

Contact Technical Support and have them enable the WSS Sync option on the backend