CloudSOC Gatelets not showing as activated in WSS

Products

• Cloud Secure Web Gateway - Cloud SWG
• CASB Gateway
• CASB Gateway Advanced
• CASB Security Advanced
• CASB Security Premium

Issue/Introduction

• CASB is integrated with the WSS service
• Policy section of the WSS Portal shows the number of configured gatelets as zero (0)
  
  
  
• Gatelets are activated in the CASB/CloudSOC tenant
• CASB Gatelet application is not showing in WSS

Resolution

Open a technical support ticket with the CASB (CloudSOC) support team and have them enable the "Activate WSS Sync" feature in the CASB BOP (back office portal).

In the CASB BOP, go to: "Gateway | Features" and enable the checkbox: 

"Activate WSS Sync"

 

NOTE: currently, starting the initial sync of CASB gatelets between WSS and CASB is a manual process that can only be done by a CASB/CloudSOC support engineer.