CloudSOC Gatelets not showing as activated in WSS

Products

• Cloud Secure Web Gateway - Cloud SWG
• CASB Gateway
• CASB Gateway Advanced
• CASB Security Advanced
• CASB Security Premium

Issue/Introduction

• CASB is integrated with the WSS service
• Policy section of the WSS Portal shows the number of configured gatelets as zero (0)
  
  
  
• Gatelets are activated in the CASB/CloudSOC tenant
• CASB Gatelet application is not showing in WSS

Resolution

Open a technical support ticket with the CASB (CloudSOC) support team. The support team can help verify that the CloudSOC configuration is synchronized to CloudSWG.