We have upgraded UIM to 20.3.x correctly. Our SML Operator Console SLM application is not showing any SLM groups, Accounts or SLA's.
We have multiple SLAs and Multiple Accounts and they are in the database.
If there is an SLA alarm with warning_severity = to null this issue may be occur. This would generate an error that prevents the browser to retrieve in the OC the SLM list with the accounts and groups.
Release : 20.3.1/20.3.2
Component : UIM - HUB
This issue ( DE488011) will be resolved in a Future Patch of UIM 20.3.x
In the meanwhile, the issue can be resolved with the following steps:
Step 1: Run the below query on DB
select sla_id from S_SLA_ALARM where warning_severity is null
Step 2: Copy the sla_id and run the below update query
update S_SLA_ALARM set warning_severity =0 where sla_id ='<--SLA_ID from first query ---> '
-- Repeat the operation with all the warning_severity having null value and replace with a '0'.
Step 3: Log-of and log in again and the issue should be resolved.