LDAP importer process error message: Failed to get LDAP context for ldaps://<LDAPSERVERNAME>:3269

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Article ID: 205530

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Updated On:

Products

CA Service Catalog

Issue/Introduction

Unable to run LDAPImporter. 

Excerpt from LDAPImport.log:
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2020/12/21 04.16.05.695 ERROR [LDAPImporter] Exception raised while initializing LDAP Context for ldaps://ldapad.jpmchase.net:3269javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090446, comment: AcceptSecurityContext error, data 52e, v2580 ]
2020/12/21 04.16.05.696 INFO  [LDAPImporter] Completed validating LDAP properties of D:\Program Files\CA\Service Catalog\scripts\ldapimporter_PROD_EndUser_MyAccess.properties
2020/12/21 04.16.05.697 INFO  [LDAPImporter] 

 

Cause

Incorrect Password.

Environment

Release : 17.2

Component : CA SERVICE CATALOG

Resolution

Step1 :  Using the "encrypter.bat" Encrypt the new password 
USM_HOME\scripts\encrypter.bat <new password> 
Step 2: Update the properties file with the Encrypted password. Location: USM_HOME\ldapimporter_server1.properties.
LDAP.User.Password=password

To Test you may run ldap import manually. 
USM_HOME\scripts\LDAPImporter ldapimporter_server1.properties