Scheduler and Server not getting started.

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - System Agent (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent
• CA Workload Automation AE

Issue/Introduction

We are facing following error while starting the scheduler and server.

Failed to start "/opt/CA/SharedComponents/Csam/SockAdapter/bin/csampmuxf" - unable to establish any listeners - is another copy running?
Starting "/opt/CA/SharedComponents/Csam/SockAdapter/bin/csampmuxf" .
Failed to start "/opt/CA/SharedComponents/Csam/SockAdapter/bin/csampmuxf" - unable to establish any listeners - is another copy running?

 

 

Environment

Release : 11.3.5

Component : CA Workload Automation AE (AutoSys)

Resolution

It appears from the problem description that SSA is hung.

You should stop all the services then verify for any hung SSA process

ps -ef | grep csam

Kill all the processes returned

For example

# ps -ef | grep csam
root 8729 1 0 Aug10 ? 00:40:48 /opt/CA/SharedComponents/Csam/SockAdapter/bin/csampmuxf

kill -9 8729

Then restart SSA

cd $CSAM_SOCKADAPTER/bin

./csampmux start