Ca7 jobs stuck in RDY queue

Products

• Workload Automation Agent
• Autosys Workload Automation
• CA 7 Workload Automation
• CA Workload Automation AE - System Agent (AutoSys)

Issue/Introduction

User is unable to run jobs on the server where WA AGENT is installed. We can ping the server from CA7 however our jobs are stuck in the RDY queue.

                                                                              
EXAMPLE1 RDY 1234 345/1441 345/1341 345/1441 UNIX-     001 DEMD  000  LATE    
EXAMPLE2 RDY 5678 345/1204 345/1104 345/1204 UNIX-     001 DEMD  000  LATE    

Environment

Release : 12.0

Component : CA Workload Automation System Agent

Resolution

This is a permission issue as indicated in the job spool:

cybspawn: Fri Dec 18 14:20:33 2020:EXAMPLE1.XXXXX/TESTM.XXXXXXXX/MAIN: Can't change to working directory '/opt/CA/WA_AGENT': error 13 (Permission denied)
cybspawn: Fri Dec 18 14:20:33 2020:EXAMPLE1.XXXXX/TESTM.XXXXXXXX/MAIN: Error sending return status AFM to cybAgent: error 13 (Permission denied). Return status AFM: 20201218 14203300+0500 JavaAgent#tcpip@CA7 OS_COMPONENT EXAMPLE1.XXXXX/TESTM.XXXXXXXX/MAIN State SUBERROR Failed SetEnd Status(Submission error) Cmpc(1) JobHashId(XXXXXXXXXXXXXXXXXXXXXXXX) 
cybspawn: unable to obtain the message queue ID. errno:13 Reason:Permission denied

Change agent directory permissions to 755