Problems logging into Spectrum after configuring LDAP authentication

Products

• CA Spectrum
• CA eHealth

Issue/Introduction

After configuring Spectrum 10.4.x to use LDAP authentication, the local user (superuser), cannot login and access DX Netops Spectrum.

Even after creating two local users, with one being the superuser that was created in the installation and the other created locally as an operator, they still cannot log in to OneClick or the Web App.

Environment

DX NetOps Spectrum 20.2.x and later

Resolution

Both Administrator and user accounts must be in:

OU=SPEC,OU=SPTEST,DC=xxxxx1,DC=com "container"

 

The sAMAccountName attribute is a single-valued attribute that is the logon name used to support clients and servers. If this is a Microsoft's LDAP-based Active Directory, you can use the ADSI Edit to validate the value of sAMAccountName attribute for the Administrator account.

The Administrator account is in:

CN=Users,DC=xxxx03,DC=com "container"

The following should be updated.

Login Name Pattern : sAMAccountName={0}
Base User Directory: CN=Users,DC=xxxx03,DC=com
Connection Name    : CN=Administrator,CN=Users,DC=xxxx03,DC=com
Connection Password: **********

Test user          : Administrator

Test password      : **********

 

Additional Information