trying to install x-flow on 17.2 and have errors

Products

• CA Service Desk Manager
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction

Issue/Introduction

 

Error: Here is the exact error: 11-24,09:46:57 Invalid JRE_DIR directory: "C:\Software\CA-17-2-extract\missing" does not exist

in the C:\Program Files (x86)\CA\Service Desk Manager\temp\mdb_sql

 

That error is coming from the install_mdb_msg.log file

Environment

Release : 17.2

Component : XFLOW INTERFACE FOR SDM

Resolution

 resolve the issue by running a script. xFlowSvc.exe //IS//xFlowServer --DisplayName "CA xFlow Analyst Interface" --Description "xFlow components for creating, updating, and resolving tickets." --Install "C:\Program Files\CA\xFlow\APPS\xFlowSvc.exe" --Jvm "C:\Program Files\CA\SC\jre\11.0.3\bin\server\jvm.dll" --Classpath "C:\Program Files\CA\xFlow\APPS\Launcher.jar" --StartMode jvm --StartClass com.ca.install.l1analyst.L1AnalystLauncher --StartMethod start --StartParams "C:\Program Files\CA\xFlow\APPS\ServiceConfig.xml" --StopMode jvm --StopClass com.ca.install.l1analyst.L1AnalystLauncher --StopMethod stop --StopParams "C:\Program Files\CA\xFlow\APPS\ServiceConfig.xml" --LogPath "C:\Program Files\CA\xFlow\APPS\logs" --StdOutput auto --StdError auto --Startup manual;"