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Serial number for certain Cisco devices is not always populated in CA Spectrum

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Article ID: 20547

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Updated On:

Products

CA Spectrum

Issue/Introduction

Occasionally for some Cisco devices Spectrum displays the Serial Number field as empty even though the serial number is available in the mib.

Environment

Spectrum 10.x

Resolution

Spectrum by default gets Serial information from DeviceSerialAttr attribute 0x3d0063

It points to attribute 0x210b5d ChassisId:

ChassisId 0x210b5d Text String 1.3.6.1.4.1.9.3.6.3.0

1.3.6.1.4.1.9.3.6.3.0
is included in OLD-CISCO-CHASSIS-MIB


For some Cisco devices, a serial number can be populated in another way as follows:
  1. Set attribute DeviceSerialAttr 0x3d0063 to point to attribute 0x12a6e NRM_ChassisSerialNumber.

  2. Right click on the device and choose reconfigure model.

Additional Information

Please reference the "Broadcom TechDocs : CA Spectrum 10.4 - Configure Serial Number Handling" section of the documentation for more information.