Authentication failure between Identity Governance and JasperReports Server when updating datasource - Identity Governance

Products

• CA Identity Governance
• CA Identity Suite

Issue/Introduction

When viewing reports within Identity Governance, no options appear in the dropdown menu. This issue occurs after ETL data capture, often accompanied by the error message: "Reports Loaded to the Report Server successfully, but errors while updating datasource."

This article details the steps to resolve authentication connectivity between the Identity Governance environment and the JasperReports Server.

Environment

Identity Governance 14.x

Cause

The error occurs due to a breakdown in the authentication token handshake between Identity Governance (IG) and the JasperReports Server. This typically happens when the token has expired or is mismatched following environment updates.

Resolution

1. Navigate to the official documentation and follow the steps under "Regenerate a Token to Authenticate CA Business Intelligence JasperReports® Server."
2. For vApp deployments, copy the ig.properties and ig.jks files from: /opt/CA/wildfly-ig/standalone/deployments/eurekify.war/WEB-INF/classes
3. Paste these files into the JasperReports server directory at: /webapps/<your-webapp-name>/WEB-INF/jasperserver-pro/config/
4. Restart the JasperReports Server service to apply the changes.
5. If the error persists in a vApp deployment, copy the JasperKeyGen folder from a standard Identity Manager (IM) admin tool instance to your vApp and repeat the token regeneration steps above.

Additional Information

For further information, see documentation Regenerate a Token for Authentication