Unable to connect to AWI (Web interface ) intermittently

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Article ID: 205449

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation CA Automic Operations Manager CA Automic Oracle

Issue/Introduction

We are unable to connect to AWI intermittently

Cause

I reviewed the logs and I can see this error in all the wp3 and wp4 logs which were hitting 100%.

20201123/020031.013 - U00003376 SNMP is active but the server is not connected to the agent.
20201123/121658.769 - U00003376 SNMP is active but the server is not connected to the agent.
20201123/122312.563 - U00003376 SNMP is active but the server is not connected to the agent.
20201123/122527.012 - U00003376 SNMP is active but the server is not connected to the agent.
20201123/122908.005 - U00003376 SNMP is active but the server is not connected to the agent.

Perhaps there is a firewall that is blocking the connection of the SNMP agent

Environment

Release : 12.2

Component : AUTOMATION ENGINE

Resolution


In the windows SNMP services, we verified the trap information. The machine specified is on a different network and hence not reachable.

So we disabled SNMP in the test environment in ucsrv.ini

SNMP=0

Customer restarted the services and the problem was resolved.