Spectrum Installation or Upgrade Stuck running the pre-installation scripts
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Spectrum Installation or Upgrade Stuck running the pre-installation scripts

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Article ID: 205443

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

Exmaples:

Aborting Installation ...
      0 [main] sh 7016 child_info_fork::abort: D:\Spectrum\NT-Tools\SRE\bin\cyggcc_s-1.dll: Loaded to different address: parent(0xC30000) != child(0xC40000)
Install-Tools/preinst_engine: fork: retry: Resource temporarily unavailable
      0 [main] sh 4824 child_info_fork::abort: D:\Spectrum\NT-Tools\SRE\bin\cyggcc_s-1.dll: Loaded to different address: parent(0xC30000) != child(0x720000)
Install-Tools/preinst_engine: fork: retry: Resource temporarily unavailable
      0 [main] sh 4760 child_info_fork::abort: D:\Spectrum\NT-Tools\SRE\bin\cyggcc_s-1.dll: Loaded to different address: parent(0xC30000) != child(0x720000)
Install-Tools/preinst_engine: fork: retry: Resource temporarily unavailable
      0 [main] sh 6024 child_info_fork::abort: D:\Spectrum\NT-Tools\SRE\bin\cyggcc_s-1.dll: Loaded to different address: parent(0xC30000) != child(0x820000)
Install-Tools/preinst_engine: fork: retry: Resource temporarily unavailable

OR

0 [main] sh 1872 child_info_fork::abort: D:\win32app\Spectrum\NT-Tools\SRE\bin\cygncursesw-10.dll: Loaded to different address: parent(0x720000) != child(0x6E0000)
Install-Tools/preinst_engine: fork: retry: Resource temporarily unavailable
      0 [main] sh 4852 child_info_fork::abort: D:\win32app\Spectrum\NT-Tools\SRE\bin\cygncursesw-10.dll: Loaded to different address: parent(0x720000) != child(0x160000)
Install-Tools/preinst_engine: fork: retry: Resource temporarily unavailable
      0 [main] sh 6572 child_info_fork::abort: D:\win32app\Spectrum\NT-Tools\SRE\bin\cygncursesw-10.dll: Loaded to different address: parent(0x720000) != child(0x190000)
Install-Tools/preinst_engine: fork: retry: Resource temporarily unavailable
   

Environment

Release : All Supported Releases

Component : SPCINS - Install/Upgrade

Cause

The problem appears to be the result of an Anti Virus tool scanning the D:\win32app\Spectrum\NT-Tools\SRE\bin\cygncursesw-10.dll file

Resolution

It is recommended to exclude the $SPECROOT directory from any Anti-Virus scanning as outlined in the following KD article:

https://knowledge.broadcom.com/external/article?articleId=40119

Reboot the server If you are still experiencing issues after disabling the anti-virus software or excluding the Spectrum directory.

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