We have a suggested enhancement to integrate with a specific csv file (Maestro) that is used by our Vendor Management System for their department structure, as well as our department structure in Clarity. Currently, the process is manual to add/remove departments from Clarity and the team would like to automate this activity. Is this an activity that is advisable from a Broadcom perspective or is there vendor-supported approach to accomplishing this automation? Do many other companies automate updates to their department structure/hierarchy in Clarity or is this mainly a manual process?
Release : 15.7.1
Component : CA PPM BUSINESS PROCESS MANAGEMENT
We have seen this type of customization in the past where customers update OBS or Department data via custom process with custom GEL script which is building XOG xml file for updating it in Clarity. The key here from Broadcom perspective to ensure it is done in supported way meaning without any direct database updates but rather via supported mechanism such as XOG.
Below XOG files can be used: